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Frequently asked questions
The questions we actually get, with the answers we actually give.
Our range figures are measured in mixed use: 28 km/h average, a 70 kg rider, flat route with some acceleration. In Casablanca practice, expect 60 to 70 % of the stated figure if your route climbs or you ride into headwind. An S1 PRO rated 55 km therefore gives 35 to 40 km day to day — enough for most Casablanca commutes.
Between 4 h 30 (S1) and 7 h (S2 CARGO, E2 CROSS) with the supplied charger. Every S and E model has a removable battery, so you can leave the vehicle downstairs and charge the battery at work or at home. Charging to 80 % covers about 90 % of the useful range and extends battery life.
Yes — it is the first design criterion. Wheels from 8.5 to 10 inches, tube-type tyres instead of tubeless, 12 cm of ground clearance and, on the S1 PRO and S2, a front suspension that takes broken asphalt. We test every new model on the roads of Casablanca and Rabat before selling it. Still, ease off over deep potholes: no wheel of this size ignores them.
Yes, across all 63 provinces and regions. Scooters and bikes ship assembled and checked, within 3–5 working days with a specialist carrier (free above 5,000 DH). Accessories go out in 24–48 h. You get a call before delivery to agree a slot, and you can refuse the parcel if the condition is not right.
Two years on scooters and bikes, battery included: cover extends to cells, controller, motor and electronics. Frame and drivetrain are covered for the full term, the battery down to 70 % of original capacity or 800 cycles. Accessories carry one year. Labour is free for the whole warranty period.
Yes. The Gauthier workshop sees people by appointment, Monday to Saturday, with two demo machines: an S1 PRO and an E2. Allow 20 minutes, a helmet provided and a 2 km loop around the neighbourhood. It is the most honest way to choose between a scooter and a bike — which is also why we do not ship a first purchase without it.
Send a WhatsApp to support with a photo or a video to open a case. Within 24 working hours a technician tells you whether it is fixable remotely (reset, cable, setting) or needs a workshop visit. Diagnosis is free, wear parts are stocked in Casablanca, and a loaner is possible for cases longer than two days.